:root{
  --ae-bg:#05090d;
  --ae-bg-soft:#0d1218;
  --ae-panel:#0e151d;
  --ae-panel-alt:#111b24;
  --ae-red:#ef181f;
  --ae-red-dark:#9f0a0f;
  --ae-text:#f5f7fb;
  --ae-muted:#bcc7d3;
  --ae-border:rgba(255,255,255,.1);
  --ae-shadow:0 32px 90px rgba(0,0,0,.36);
}

*{box-sizing:border-box}
html,body{margin:0;padding:0;background:radial-gradient(circle at top left,rgba(239,24,31,.12),transparent 24%),linear-gradient(180deg,#05090d 0%,#060b10 52%,#081019 100%);color:var(--ae-text);font-family:Poppins,Segoe UI,Arial,sans-serif}
body{min-height:100vh}
a{color:inherit;text-decoration:none}
img{display:block;max-width:100%}
button{font:inherit}

.support-wrap{width:min(1320px,calc(100vw - 48px));margin:0 auto}
.support-topbar{position:sticky;top:0;z-index:30;background:rgba(4,7,11,.92);backdrop-filter:blur(18px);border-bottom:1px solid rgba(255,255,255,.06)}
.support-nav{display:flex;align-items:center;justify-content:space-between;gap:18px;height:88px}
.support-brand img{width:236px;max-width:100%}
.support-links{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.support-links a{display:inline-flex;align-items:center;justify-content:center;min-height:42px;padding:0 15px;border-radius:999px;color:#d8e0ea;font-size:14px;font-weight:700;transition:background .2s ease,color .2s ease}
.support-links a:hover,.support-links a.is-active{background:rgba(255,255,255,.05);color:#fff}
.support-actions{display:flex;align-items:center;gap:12px;flex-wrap:wrap}

.btn{display:inline-flex;align-items:center;justify-content:center;min-height:48px;padding:0 20px;border-radius:15px;border:1px solid transparent;font-weight:900;transition:transform .2s ease,box-shadow .2s ease,border-color .2s ease}
.btn:hover{transform:translateY(-1px)}
.btn-red{background:linear-gradient(180deg,var(--ae-red),var(--ae-red-dark));box-shadow:0 18px 38px rgba(239,24,31,.24);color:#fff}
.btn-dark,.btn-ghost{background:rgba(255,255,255,.04);border-color:var(--ae-border);color:#fff}
.btn-lg{min-height:52px}

.support-main{padding:40px 0 76px}
.support-hero{position:relative;padding-bottom:34px;overflow:hidden}
.support-glow{position:absolute;border-radius:999px;filter:blur(80px);opacity:.5;pointer-events:none}
.support-glow-left{left:-120px;top:40px;width:280px;height:280px;background:rgba(239,24,31,.22)}
.support-glow-right{right:-100px;top:80px;width:340px;height:340px;background:rgba(127,20,20,.18)}
.hero-grid{display:grid;grid-template-columns:minmax(0,.98fr) minmax(460px,1.02fr);gap:28px;align-items:start}
.hero-copy{padding-top:12px}
.eyebrow{margin:0 0 16px;color:#ff7175;font-size:12px;font-weight:900;letter-spacing:.16em;text-transform:uppercase}
.hero-copy h1{margin:0 0 16px;font-size:clamp(44px,5vw,76px);line-height:.94;letter-spacing:-.065em;max-width:11ch}
.hero-copy h1 span{color:var(--ae-red)}
.hero-lead{margin:0;max-width:680px;color:#d7e0ea;font-size:19px;line-height:1.72}
.hero-badges{display:flex;flex-wrap:wrap;gap:10px;margin-top:22px}
.hero-badges span{display:inline-flex;align-items:center;justify-content:center;min-height:38px;padding:0 14px;border-radius:999px;border:1px solid rgba(255,255,255,.08);background:rgba(255,255,255,.035);font-size:13px;font-weight:800}
.hero-actions{display:flex;gap:12px;flex-wrap:wrap;margin-top:22px}
.hero-note{margin-top:18px;padding:18px 20px;border:1px solid rgba(255,255,255,.08);border-radius:20px;background:linear-gradient(180deg,rgba(255,255,255,.04),rgba(255,255,255,.02));color:#dfe6ef;line-height:1.68}
.hero-note strong{color:#fff}

.hero-media,.lane-detail,.flow-card,.escalation-card,.lane-card{border:1px solid rgba(255,255,255,.08);border-radius:26px;background:linear-gradient(180deg,rgba(255,255,255,.04),rgba(255,255,255,.02));box-shadow:var(--ae-shadow)}
.hero-media{padding:22px;background:linear-gradient(180deg,rgba(14,20,27,.98),rgba(10,15,21,.98))}
.media-main{overflow:hidden;border-radius:22px;border:1px solid rgba(255,255,255,.08);background:#0a1016}
.media-main img{width:100%;height:320px;object-fit:cover;object-position:center}
.media-copy{padding:20px}
.media-copy h2{margin:0;font-size:34px;line-height:1.02;letter-spacing:-.04em}
.media-copy p:last-child{margin:12px 0 0;color:var(--ae-muted);line-height:1.65}
.media-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin-top:14px}
.media-tile{position:relative;overflow:hidden;border-radius:20px;border:1px solid rgba(255,255,255,.08);min-height:180px;background:#0b1117}
.media-tile img{width:100%;height:100%;object-fit:cover}
.media-tile span{position:absolute;left:14px;right:14px;bottom:14px;padding:10px 12px;border-radius:14px;background:rgba(5,9,13,.72);backdrop-filter:blur(12px);font-size:13px;font-weight:900}
.media-tile-wide{grid-column:1 / -1;min-height:200px}

.support-section{padding:20px 0}
.section-head{max-width:840px;margin-bottom:18px}
.section-head h2{margin:0;font-size:clamp(30px,3.3vw,52px);line-height:.98;letter-spacing:-.05em}
.section-head p{margin:12px 0 0;color:var(--ae-muted);line-height:1.68}

.console-grid{display:grid;grid-template-columns:minmax(340px,.78fr) minmax(0,1.22fr);gap:22px;align-items:start}
.lane-list{display:grid;gap:14px}
.lane-card{display:grid;grid-template-columns:58px minmax(0,1fr);gap:16px;align-items:start;padding:20px;cursor:pointer;text-align:left}
.lane-card.is-active{border-color:rgba(239,24,31,.34);background:linear-gradient(180deg,rgba(239,24,31,.12),rgba(255,255,255,.02));box-shadow:0 28px 70px rgba(0,0,0,.32)}
.lane-icon{display:grid;place-items:center;width:58px;height:58px;border-radius:18px;background:linear-gradient(135deg,var(--ae-red),#8d090d);box-shadow:0 16px 34px rgba(239,24,31,.24)}
.lane-icon img{width:28px;height:28px}
.lane-copy strong{display:block;margin-bottom:6px;font-size:20px;line-height:1.06}
.lane-copy small{display:block;color:var(--ae-muted);font-size:14px;line-height:1.58}
.lane-tag{grid-column:2;color:#ff767a;font-size:11px;font-weight:900;letter-spacing:.12em;text-transform:uppercase}

.lane-detail{padding:26px;background:linear-gradient(180deg,rgba(16,24,33,.98),rgba(10,15,21,.98))}
.detail-eyebrow{margin:0 0 12px;color:#ff8689;font-size:12px;font-weight:900;letter-spacing:.16em;text-transform:uppercase}
.lane-detail h2{margin:0;font-size:40px;line-height:.98;letter-spacing:-.05em}
.detail-copy{margin:14px 0 0;color:#d7e0ea;font-size:17px;line-height:1.7}
.detail-chips{display:flex;flex-wrap:wrap;gap:10px;margin-top:18px}
.detail-chips span{display:inline-flex;align-items:center;justify-content:center;min-height:36px;padding:0 12px;border-radius:999px;border:1px solid rgba(239,24,31,.18);background:rgba(239,24,31,.08);color:#ffe1e3;font-size:12px;font-weight:800}
.chat-preview{display:grid;gap:10px;margin-top:20px}
.chat-bubble{max-width:88%;padding:14px 16px;border-radius:18px;font-size:14px;line-height:1.62}
.chat-bubble.support{background:rgba(255,255,255,.05);border:1px solid rgba(255,255,255,.08);color:#edf2f8}
.chat-bubble.user{margin-left:auto;background:linear-gradient(180deg,var(--ae-red),var(--ae-red-dark));box-shadow:0 16px 34px rgba(239,24,31,.18);color:#fff}
.detail-status-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;margin-top:20px}
.status-card{padding:18px;border:1px solid rgba(255,255,255,.08);border-radius:18px;background:rgba(255,255,255,.03)}
.status-card span{display:block;color:#ff8b8e;font-size:11px;font-weight:900;letter-spacing:.12em;text-transform:uppercase}
.status-card strong{display:block;margin-top:8px;font-size:18px;line-height:1.2}
.detail-note{margin:18px 0 0;color:var(--ae-muted);line-height:1.7}
.detail-actions{display:flex;gap:12px;flex-wrap:wrap;margin-top:20px}

.flow-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:16px}
.flow-card{padding:24px;min-height:214px}
.flow-card span{display:inline-flex;align-items:center;justify-content:center;width:44px;height:44px;border-radius:16px;background:linear-gradient(135deg,rgba(239,24,31,.18),rgba(255,109,114,.08));color:#ffd9dc;font-weight:900}
.flow-card h3{margin:18px 0 10px;font-size:20px;line-height:1.08}
.flow-card p{margin:0;color:var(--ae-muted);line-height:1.7}

.escalation-grid{display:grid;grid-template-columns:minmax(0,.9fr) minmax(0,1.1fr);gap:22px;align-items:start}
.escalation-copy h2{margin:0;font-size:clamp(30px,3.3vw,52px);line-height:.98;letter-spacing:-.05em}
.escalation-copy p{margin:14px 0 0;color:var(--ae-muted);line-height:1.72}
.escalation-list{display:grid;gap:10px;margin:18px 0 0;padding:0;list-style:none}
.escalation-list li{position:relative;padding-left:22px;color:#eef3f8;font-weight:700}
.escalation-list li::before{content:"";position:absolute;left:0;top:10px;width:8px;height:8px;border-radius:999px;background:#ff5e55}
.escalation-cards{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px}
.escalation-card{padding:22px;min-height:190px}
.escalation-card h3{margin:0 0 10px;font-size:24px;line-height:1.04}
.escalation-card p{margin:0;color:var(--ae-muted);line-height:1.72}

.support-footer{padding:24px 0 34px;border-top:1px solid rgba(255,255,255,.06)}
.footer-grid{display:flex;align-items:center;justify-content:space-between;gap:18px;flex-wrap:wrap}
.footer-brand img{width:220px;max-width:100%}
.footer-brand p{margin:10px 0 0;color:var(--ae-muted)}
.footer-links{display:flex;align-items:center;gap:16px;flex-wrap:wrap;color:#dce5ef}

@media(max-width:1180px){
  .hero-grid,.console-grid,.escalation-grid{grid-template-columns:1fr}
}

@media(max-width:980px){
  .flow-grid,.escalation-cards{grid-template-columns:repeat(2,minmax(0,1fr))}
  .media-grid{grid-template-columns:1fr}
  .media-tile-wide{grid-column:auto}
}

@media(max-width:760px){
  .support-wrap{width:min(100vw - 32px,1320px)}
  .support-nav{height:auto;padding:18px 0;flex-direction:column;align-items:flex-start}
  .support-actions,.hero-actions,.detail-actions,.footer-links{flex-direction:column;align-items:stretch}
  .support-main{padding:28px 0 48px}
  .hero-copy h1{font-size:48px}
  .hero-lead{font-size:16px}
  .lane-card{grid-template-columns:50px minmax(0,1fr)}
  .lane-icon{width:50px;height:50px;border-radius:16px}
  .lane-detail h2{font-size:32px}
  .detail-status-grid,.flow-grid,.escalation-cards{grid-template-columns:1fr}
}